SinglePoint Resource Hub: Guides, FAQs and Support Channels
SinglePoint Resource Hub organizes every guide, FAQ, knowledge-base article and support channel into six operational categories: Sign-in & Access, Payments, Reporting, User Admin, Mobile and Cards. Whether you are a new Company Administrator provisioning your first users or a seasoned treasury operator troubleshooting a failed BAI2 export, the SinglePoint Resource Hub gets you to the right answer in two clicks.
Cannot find what you need? Phone the SinglePoint Service Centre at 1-800-377-3404 Monday to Friday 7:00am-7:00pm Central Time, or escalate through your Relationship Manager. Oversight of consumer rights on bank products is provided by the CFPB.
SinglePoint Help Categories
Pick a topic to jump into the right knowledge base.
SinglePoint Support Channel SLAs
Known service-level expectations by issue type.
| Issue Type | Channel | Response SLA | Hours |
|---|---|---|---|
| Sign-in lockout | Phone 1-800-377-3404 | < 10 min | M-F 7am-7pm CT |
| Wire exception / recall | Wire & FX Desk | < 30 min | 24/5 globally |
| ACH return / NOC | Service Centre | Same business day | M-F 7am-7pm CT |
| User provisioning | Company Administrator | Self-service | 24/7 portal |
| BAI2 / MT940 export issue | Treasury Support | < 4 business hours | M-F 8am-6pm CT |
| Suspected fraud / BEC | Fraud Desk 1-800-377-3404 | Immediate | 24/7 |
Knowledge Base and Training
Self-service resources for SinglePoint teams.
Every authenticated SinglePoint session exposes in-product Help content that is scoped to your role entitlements. Company Administrators see User Management and entitlements articles; AP clerks see ACH batch origination walkthroughs; treasury analysts see positive pay exception decisioning steps. The public Resource Hub you are reading now mirrors the high-level structure without revealing customer-specific entitlements.
SinglePoint training is delivered three ways. New customer onboarding includes live webinar training led by the Implementation team — sessions cover sign-in, user provisioning, wire initiation, ACH origination and reporting. Ongoing training uses on-demand recorded modules stored in the SinglePoint knowledge base. Bespoke training is available through the Relationship Manager for customers rolling out SinglePoint to new business units or converting from a legacy portal.
Escalation follows a defined path. First, self-service via this Resource Hub and in-product Help. Second, the SinglePoint Service Centre at 1-800-377-3404 for operational questions. Third, the Relationship Manager for strategic and account-level issues. Fourth, the Commercial Banking regional leadership team for unresolved concerns. The CFPB publishes an external escalation option for consumers on consumerfinance.gov, and the FTC publishes guidance on business fraud resources at ftc.gov.
Support Reference
- Service Centre: 1-800-377-3404 — M-F 7am-7pm CT.
- Wire & FX Desk: 24/5 globally.
- International: +1-503-401-9991.
- Email: support@singlepointportal.at.
- Phishing reports: phishing@singlepointportal.at.
- Escalation path: Resource Hub → Service Centre → Relationship Manager → Regional Leadership.
Frequently Asked Help Questions
Where do I find the SinglePoint user guide?
How do I reset my SinglePoint password?
Who can be a SinglePoint Company Administrator?
How do I enroll a new SinglePoint user?
What are the SinglePoint business hours?
Related SinglePoint Topics
Continue across the knowledge base.