Contact SinglePoint: Service Centre, Wire Desk and Relationship Managers
SinglePoint Service Centre is your single point of contact for sign-in help, payment exceptions, user provisioning escalations and every operational question that self-service inside the portal cannot resolve. Dial 1-800-377-3404 Monday to Friday 7:00am to 7:00pm Central Time. The Wire & FX Desk operates 24/5 globally, Spanish-language support is available during regular business hours and international callers reach us at +1-503-401-9991.
For strategic questions about service design, pricing and product roadmap, engage your U.S. Bank Commercial Banking Relationship Manager. Federal consumer protection is administered by the Consumer Financial Protection Bureau.
SinglePoint Contact Channels
Phone, email and regional desk coverage.
SinglePoint Service Centre
1-800-377-3404 — Monday to Friday, 7:00am-7:00pm Central Time. Sign-in help, password resets, user provisioning escalations, reporting exports, general operational questions. Spanish-language support available during regular business hours.
Wire & FX Desk
1-800-377-3404, select Wire & FX — 24/5 global coverage. Fedwire exceptions, SWIFT investigations, FX rate-lock, forward contract booking, beneficiary validation. The desk aligns with international settlement windows.
International Callers
+1-503-401-9991 — direct-dial for customers outside the United States unable to reach toll-free 1-800-377-3404. Routes to the same Service Centre and Wire & FX Desk with the same SLAs.
Email & Fraud
General inquiries: support@singlepointportal.at. Phishing reports: phishing@singlepointportal.at. Do not email account numbers or credentials. For urgent fraud events phone 1-800-377-3404 immediately — 24/7 Fraud Desk.
Spanish-Language Support
SinglePoint offers Spanish-language service for Latino-owned American businesses. Phone 1-800-377-3404 and select Spanish. Coverage aligns with Service Centre business hours M-F 7am-7pm CT.
Government Banking
Federal, state, municipal and higher-education clients reach the dedicated Government Banking coverage team via 1-800-377-3404 with extension options disclosed inside the authenticated SinglePoint portal. Contracting via Relationship Manager.
SinglePoint Channel Matrix
Which channel serves which issue, at which hours, in which languages.
| Channel | Contact | Hours | Languages |
|---|---|---|---|
| Service Centre | 1-800-377-3404 | M-F 7am-7pm CT | English, Spanish |
| Wire & FX Desk | 1-800-377-3404 (select option) | 24/5 globally | English |
| Fraud Desk | 1-800-377-3404 (select option) | 24/7 | English, Spanish |
| International | +1-503-401-9991 | 24/5 matching Wire & FX | English |
| Government Banking | 1-800-377-3404 (select option) | M-F 8am-5pm CT | English |
| Email Support | support@singlepointportal.at | Best-effort same day | English, Spanish |
SinglePoint Regional Offices
Mailing addresses for non-urgent correspondence.
Minneapolis Headquarters
SinglePoint — U.S. Bank
800 Nicollet Mall
Minneapolis, MN 55402
United States
Cincinnati Heritage Office
SinglePoint — U.S. Bank
425 Walnut Street
Cincinnati, OH 45202
United States
San Francisco Commercial Office
SinglePoint — U.S. Bank
101 California Street
San Francisco, CA 94111
United States
Denver Commercial Office
SinglePoint — U.S. Bank
950 17th Street
Denver, CO 80202
United States
Coverage Map
- Headquarters: 800 Nicollet Mall, Minneapolis, MN — platform engineering, product.
- Cincinnati: 425 Walnut Street — heritage location, national bank charter origin (1863).
- San Francisco: 101 California Street — West Coast commercial coverage.
- Denver: 950 17th Street — Mountain region commercial coverage.
- Phone: 1-800-377-3404 (M-F 7am-7pm CT), 24/5 Wire & FX, 24/7 Fraud.
- International: +1-503-401-9991.
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